GTC

pursuant to the provisions of Section 273, paragraph 1 of the Commercial Code No. 513/1991 Coll., as amended ( hereinafter referred to as the " Business Conditions ")

I. General provisions

The operator of the online store located under the domain https://cloudadventures.sk/ is

Seller:

Business name: Voigt Services, s.r.o

Registered office: Strojnícka 92, 821 05 Bratislava

I Č O: 55 642 071
Tax ID No .: 2122046388

Registration: Commercial Register of the District Court Bratislava II, E-mail: info@cloudadventures.sk
Tel. no .: +421 902 615 880
Statutory body: Kristián Voigt

( hereinafter referred to as the " Seller ")
These Terms and Conditions are effective from : 01.01.2023

1. The Buyer is a natural or legal person who is a customer of services from the Seller via a telephone order or via the online store at https://cloudadventures.sk/ ( hereinafter also the “ Online Store ” or the “ Portal ”) and who has completed an electronic Order and sent it electronically for the purpose of ordering the service ( hereinafter only the “ Buyer ”).

2. A consumer is a natural person who does not order services offered through the Online Store for the purpose of reselling them to other persons , or a natural person who, when concluding and fulfilling the purchase contract, is not acting within the scope of his business activity or the performance of his employment or profession ( hereinafter referred to as the " Consumer ").

3. Business relations between the Seller and the Buyer established by an order in this Online Store pursuant to point III. of the Business Terms and Conditions are governed by these Business Terms and Conditions, which are binding on both contracting parties.

4. Telephone order ( hereinafter referred to as " Order ") means the process of ordering a service , which is carried out via telephone contact between the buyer and the seller. The buyer may express his interest in purchasing a service by telephone and provide the necessary information, including relevant billing data . The seller is entitled to record and process this data for the purposes of proper registration and order fulfillment . A telephone order is binding on both parties and the seller reserves the right to request confirmation of the order via e-mail, if he deems it necessary .

5. An electronic order ( hereinafter referred to as the " Order ") is an electronic form located on the website of the Online Store sent electronically by the Buyer for the purpose of ordering a service , which , among other things, contains information about the Buyer in accordance with point III of the Terms and Conditions.

6. The services provided by the Seller include in particular: a) Sightseeing Flights (at night), b) Pilot training , c) Air Taxi, d) Acrobatic flight ( hereinafter referred to as the " Services " ).

7. The Services are provided directly by the Seller or by other providers through the Seller who are authorized to perform the Services pursuant to the relevant legal regulations of the Slovak Republic (in particular Act No. 143/1998 Coll . on Civil Aviation (Aviation Act ) and on Amendments to Certain Acts ( hereinafter referred to as “ Other Providers ”).

II. Provision of services

1. Subject and provision of services :

a) The Seller provides special types of services called “Sightseeing Flights (at night)”, “Pilot Trials”, “Air Taxi” and “Acrobatic Flights”, which involve the rental of a private aircraft with a pilot and flights for shared costs ( hereinafter referred to as the “ Services ” ).

b) The services are described and specified in more detail on the Seller's Online Store in the sections Sightseeing flights (at night)”, “Test pilot”, “Air Taxi” and “Acrobatic flights”.

2. Reservation and conditions:

a) After ordering the Services , the Buyer will receive a separate agreement from the Seller on the reservation of the Services , to which these terms and conditions apply .

3. Cancellation / Cancellation of Services :

a) If the Buyer cancels/ cancels an individually agreed Special Service , he/she is obliged to pay the Seller all costs for booking the Services . More in section VI. of the Terms and Conditions.

b) The costs for booking the Services include costs associated with aircraft booking, pilot booking, pilot accommodation, airport and other fees that required payment in advance to the Provider .

4. Cost accounting :

a) The Seller is obliged to invoice the Buyer for the costs of booking the Services no later than 5 days from the cancellation/ cancellation of the Special Services .

II. Provision of services

1. Subject and provision of services :

a) The Seller provides the following specific types of services : "Sightseeing flights (at night)", "Pilot training " , "Air Taxi" and "Aerobatic flights". These services are provided through private aircraft charter with pilot and flights on a shared cost basis.

b ) The Seller may lease aircraft from other providers and share the costs with these providers , which are invoiced to the Buyer or included in the price of the service .

2. General terms and conditions of service :

a ) Services are provided in accordance with all applicable aviation regulations , rules and safety standards .

b) The Seller reserves the right to refuse to provide the service if there is a reasonable assumption that it could pose a danger to the health or safety of the customer or other persons .

III. Order

1. Ordering the service :

a ) The buyer can order the service through the seller's online store or by telephone.

b) The service order is considered binding for the buyer and the seller until it is confirmed by the seller.

2. Order details:

a) The Buyer is obliged to provide accurate and valid data when ordering the service . If the data provided is invalid or inaccurate, the Seller reserves the right to cancel the order .

IV. Payment terms

1. Price and payment:
a) The Buyer is obliged to pay the agreed price for the services provided according to the invoice issued by the Seller.

b) Payment may be made by bank transfer or other agreed form.

c) Payments via the payment gateway on the portal https://cloudadventures.sk/ are handled by the company ComGate Payments, as The terms and conditions of the payment gateway provider are available on the portal https://www.comgate.cz/platebni-brana. Company contact details:

ComGate Payments, as
Gočárova třída 1754 / 48b, Hradec Králové
E-mail: platje-podpora@comgate.cz
Phone: +420 228 224 267

2. Payment refusal:

a) The Seller reserves the right to refuse to accept payment if there are suspicions of unauthorized or illegal activity on the part of the Buyer.

b ) If the payment from the buyer has been refused, the seller reserves the right to cancel the order or suspend the provision of the service until the situation is clarified .

V. Cancellation and change of order

1. Order cancellation :

a ) The Buyer has the right to cancel the service order no later than 24 hours before the scheduled date of service provision .

b) Order cancellation must be delivered to the seller by telephone or electronically (online form or email).

2. Change order:

a ) The buyer may request a change to the order no later than 24 hours before the scheduled date of service provision .

b) The Seller reserves the right to accept or reject the request to change the order and informs the Buyer of its decision.

VI. Cancellation / Complaints

1. Cancellation of service :

a) If the buyer cancels the ordered service , he may be charged a cancellation fee , which covers the costs associated with the reservation and any losses of the seller.

2. Complaints:

a) If the buyer has objections or complaints regarding the service provided , he is obliged to notify the seller of these objections in a reasonable time .

b) The Seller undertakes to handle the complaint within its capabilities and in accordance with applicable regulations .

VII. Gift vouchers​​​

1. Gift voucher :​

a) A gift voucher is valid for one calendar year from the date of issue, unless otherwise stated.

b ) Each gift voucher is marked with a specific code , which is unique and can only be used once .​​​​​

c ) To redeem a gift voucher , you must fill out the form on our website or make a reservation by phone and provide the relevant gift voucher code .

2. Gift voucher redemption :

a) The purchaser of a gift voucher is responsible for redeeming the voucher within its validity period.

b ) The gift voucher can only be used once and cannot be returned or exchanged for cash .

c) If the value of the service provided exceeds the value of the gift voucher , the buyer is obliged to pay the difference.

3. Validity and reservation:

a) The gift voucher is valid for one calendar year and its validity is not renewed or extended .

b ) Reservation of the service with a gift voucher is required in advance and can be made by filling out the form on our website or by telephone.

4. Delays and losses:

a ) The Seller is not liable for loss or delay of the gift voucher resulting from unauthorized use or negligence on the part of the Buyer.

5. Changes and cancellations:

a ) Changes to a reservation or cancellation of an order with a gift voucher can be made in accordance with the terms and conditions regarding Cancellation and Order Changes listed above .

b ) These terms and conditions for gift vouchers are part of the general terms and conditions and apply to all gift vouchers issued by our company .

VIII. Liability for damage to property and health

1. Responsibility :

a ) The Seller is not liable for any damage to property or health that occurs when using the services provided , unless they are caused by the Seller's negligence or intentional actions .

b ) The Seller declines any liability for damages arising from improper use of the services provided by the Buyer, including violation of instructions and safety measures .

2. Limitation of liability:

a ) In the event that the seller is liable for damage , his liability will be limited to the amount paid by the buyer for the services provided .

b ) The Seller is not liable for indirect, consequential or special damages , including loss of profit, loss of business opportunities or reputational damage .

3. Consent to risk:

a ) The Buyer acknowledges and agrees that the provision of certain services , such as aerobatic flights, may be associated with certain risks and that by participating in these services he voluntarily exposes himself to such risks .

4. Delay or failure:

a) The Seller is not liable for any delay or failure in the provision of services caused by unforeseen circumstances , such as adverse weather conditions, technical aircraft malfunctions, traffic restrictions or other factors beyond its control.

5. Liability exclusions :

a ) These terms and conditions do not limit or exclude the seller 's liability to the extent that it is contrary to applicable law , including liability for intentional acts, death or personal injury caused by the seller's negligence .

6. Applicability of legal regulations :

a) If any provision of these terms and conditions is found to be invalid or unenforceable by law, this shall not affect the validity or enforceability of the remaining provisions .

7. Relationship between the parties:

a) The relationship between the buyer and the seller is governed by these terms and conditions and the applicable legal regulations of the Slovak Republic.

8. Relevant legislation:

a) All disputes between the buyer and the seller arising in connection with these terms and conditions shall be subject to the jurisdiction of the competent courts of the Slovak Republic and shall be resolved in accordance with applicable law .

These terms and conditions come into force upon confirmation of the order by the seller and are valid for the entire period of provision of services .