Terms & Conditions
0. Introduction
Welcome to Cloud Adventures. These Terms & Conditions (“Terms”) govern:
• the use of the website www.cloudadventures.us (“Platform”),
• the purchase of vouchers,
• the booking of aviation-themed experiences,
• and the organization of non-aviation services packaged with such experiences.
Cloud Adventures provides aviation-related events and experiences, while all flights are performed exclusively by independent Operators under EASA Part-NCO cost-sharing rules.
By using the Platform or booking any service, you accept these Terms.
1. Platform Provider
Voigt Services, s.r.o.
Strojnícka 92, 821 05 Bratislava, Slovakia
Company ID: 55 642 071
VAT ID: 2122046388
Email: info@cloudadventures.us | Tel: +421 902 615 880
Registered with District Court Bratislava II
2. Definitions
“Platform”
The website www.cloudadventures.us
“Customer / You”
A consumer purchasing a voucher, experience, or event.
“Operator”
Independent aviation providers performing the actual flight, including:
• licensed pilots
• aeroclubs
• flight instructors
• flight schools
• aircraft owners
• aviation associations
“Flight / Flight Experience”
A cost-sharing flight under EASA Part-NCO, including:
• sightseeing flights
• experience/discovery flights
• cost-sharing flights
• Pilot for a Day / Pilotom na skúšku instructional experiences
These are private, non-commercial flights, not air taxi or commercial air transport.
“Experience / Event”
An aviation-themed package organized by Cloud Adventures, which may include:
• Flight Experiences (operated by Operators)
• Catering
• Photography/videography
• Merchandise
• Hangar or venue rental
• Transport
• Teambuilding activities
• Workshops and hospitality services
Non-flight services may be delivered by subcontractors.
“Voucher”
Prepaid credit redeemable for services on the Platform.
“Direct Costs”
Fuel, oil, landing fees, maintenance, rental, and insurance — as permitted under Part-NCO cost-
sharing rules.
3. Nature of the Services
3.1 Cloud Adventures as Experience Organizer
Cloud Adventures:
• organizes aviation-related events and experiences,
• coordinates all non-flight services,
• acts as the Customer’s contractual partner for the overall experience,
• provides customer support and event coordination.
3.2 Independent Flight Operation
All Flights:
• are cost-sharing flights under Part-NCO,
• are operated exclusively by independent Operators,
• fall under the full authority of the Pilot-in-Command (PIC).
Cloud Adventures does not:
• operate aircraft,
• hire or command pilots,
• provide flight instruction,
• issue operational decisions,
• hold or require an Air Operator Certificate (AOC).
3.3 No Charter or Air Transport
Cloud Adventures does not provide charter flights or commercial air transport.
4. Booking & Contract
• A booking is confirmed once a confirmation email is issued.
• Cloud Adventures is your contractual partner for the overall experience/event.
• The Operator is your service provider for the flight portion.
• Subcontractors may provide photography, catering, transport, or other services coordinated by
Cloud Adventures.
5. Prices & Platform Fees
5.1 Composition of the Customer Price
The final customer price includes:
• Direct Costs reimbursed to the Operator,
• Cloud Adventures platform and coordination fees,
• subcontractor fees,
• administrative and service charges,
• applicable taxes.
5.2 Operator Reimbursement
Operators receive only their proportional share of Direct Costs in accordance with EASA Part-NCO.
They do not receive platform fees, margins, or profit.
5.3 Independent Price Setting
Cloud Adventures independently determines the final customer-facing price.
Operators cannot influence pricing.
6. Withdrawal, Refund & Voucher Validity
6.1 Statutory Withdrawal (EU Law)
For vouchers and purchases without an agreed date:
• 14-day withdrawal period applies,
• full refund if unused.
6.2 Voucher Validity
• Vouchers are valid for 1 year.
• After expiry, they may still be redeemed, subject to an inflation/Direct Cost adjustment fee.
6.3 End of Withdrawal Right After Scheduling
Once a Customer:
1. contacts an Operator, and
2. agrees on a specific flight date and time,
a leisure service contract for a fixed date is formed (Art. 16(l) Directive 2011/83/EU), and the statutory withdrawal right ends.
Cancellations follow Section 6.4.
6.4 Cancellation of Date-Specific Bookings
Time before
flight Refund
More than 48
hours
100% or free
rescheduling
24–48 hours 50% or voucher
Less than 24
hours No refund
No-show No refund
Customers must notify both Cloud Adventures and the Operator as early as possible.
6.5 Operator Cancellations
If a flight is cancelled due to weather, safety, technical issues, or airspace restrictions:
• 100% refund, or
• free rescheduling.
6.6 Refund Timing
Refunds are processed within 14 days.
7. Aviation-Specific Disclaimers
• Flights depend on weather and operational conditions.
• Exact routes and duration may vary.
• The PIC has full legal authority over the flight.
• EU Regulation 261/2004 does not apply.
• General aviation may involve delays or rerouting.
Cloud Adventures is not responsible for:
• flight performance,
• safety or operational decisions,
• airworthiness,
• Operator regulatory compliance.
8. Liability
8.1 Cloud Adventures
Responsible for:
• event organization,
• platform operation,
• communication,
• payment processing.
Not liable for:
• aviation-related risks,
• technical issues,
• pilot decisions,
• delays or cancellations due to weather/airspace,
• subcontractor performance outside its control.
8.2 Operators
Responsible for:
• flight safety,
• regulatory compliance,
• airworthiness and maintenance,
• insurance under EC 785/2004.
8.3 No Additional Insurance
Cloud Adventures does not provide aviation or event insurance.
Participation is under the Operator’s insurance coverage.
9. Customer Responsibilities
Customers must:
• provide accurate information,
• follow Operator instructions,
• behave safely around aircraft,
• not board under the influence of alcohol or drugs,
• respect weight/baggage limits,
• arrive on time.
Operators may refuse boarding for safety reasons, including intoxication.
In such cases, the Customer has no right to a refund according to the Refund Policy.
10. Complaints & Dispute Resolution
Email: info@cloudadventures.us
Acknowledgment: within 5 business days
Resolution target: 30 days
EU ODR platform: https://ec.europa.eu/consumers/odr
Supervisory authority: Slovak Trade Inspection.
11. Governing Law
Slovak law applies.
Mandatory consumer protections in your home country remain unaffected.
12. Final Provisions
• Invalidity of any clause does not affect the rest.
• Modifications must be in writing.
• Latest version available at: https://cloudadventures.us/policies/terms-of-service